By using our website you are confirming your acceptance of our terms and conditions as detailed below.
About Us
Welcome to the world of Amazing Balloons. If you are thinking
of sending something just a little bit different and special
to someone then congratulations on finding us! You can choose
from over 100 different balloons and say almost anything. All
our 18" foil balloons are helium filled and float magically
out of their box when opened. They are decorated with curling
ribbon and sprinkled with sparkling confetti. Your personal
message is attached to the weight that holds down the balloon.
All our balloons arrive in tissue lined boxes adorned with ribbons
and bows and are delivered by Royal Mail or courier on a next
day service Monday to Friday. (Saturday delivery is available
at an additional charge of £11.99)
Helium-balloons.co.uk
is a subsidiary of Amazing Balloons, and part of the notjustballoons.co.uk
ltd group of companies.
Amazing
Balloons are completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us at
suggest@amazingballoons.co.uk
Our
Contact details:
Amazing
Balloons, Barnsole House, Barnsole Rd, Kent, CT3 2AF
Tel: +44 (0) 1304 813337
Making A Purchase
Making a purchase could not be easier. Just browse our catalogue,
click on any items that you wish to buy and put them into
the shopping trolley. After you have finished your selection,
click on "Order" and you will be asked for a few
details that we need to be able to satisfy the order.
We
accept credit card payment from all major credit cards. If
you are shopping from North America or anywhere else, place
your order and your credit card company will convert the transaction
to US Dollars or your own currency.
If you would prefer to place your order over the telephone,
please call us on +44 (0)1304 813337
Shipping And Handling
Orders despatched to addresses within the UK are sent by Royal
Mail or by courier. The cost of shipping is a flat rate of
£4.00. Orders for a Monday delivery should be placed
with us on the Friday before the required delivery date by
4pm. If your order is shipped on a Friday afternoon,Royal
Mail sometimes attempts delivery on a Saturday morning, but
this is not guaranteed.
For delivery on Saturdays: Saturday delivery by courier is
£11.99, you must ensure the recipient will be in to
receive the package as we can not be held responsible for
non-delivery should they not be there to receive the gift.
For
delivery on Mondays: Your order must be placed with us by
3pm Friday. We clearly mark all packages intended for delivery on a
Monday to try and avoid early delivery attempts. No responsibility
will be held by us for early deliveries made on a Saturday.
All
deliveries require a signature. Where Royal Mail or our couriers
have attempted a delivery and no-one is present at the delivery
address to sign for the package, a card will be left notifying
of the delivery attempt.
All deliveries, including details
of who signed for the package, are available to us after 5.30pm
on the date of delivery.
NO REFUNDS can be offered for deliveries
which are delayed beyond our immediate control. Should your
product arrive in a damaged condition or be lost, we will
either refund your full payment or despatch another greeting
or gift to the same value.
All refunds are given at our discretion and each case will be looked at individually.
Evidence of these circumstances
will always be required by us and Royal Mail. We cannot be
held responsible for late delivery by Royal Mail due to local
holiday, adverse weather conditions which may hinder transportation
of goods, industrial action of postal workers and other incidents
which are beyond our immediate control. In such instances,
we may only on occasion, be able to offer a refund of the
postage incurred for delivery of your goods.
Delivery
Schedule
Delivery is made up until 5pm on date of delivery.
All our balloons in boxes are sent by Royal Mail or our courier
on a Next Day Delivery Monday to Friday. We cannot guarantee
delivery on a Saturday, so we recommend that you order your
gift to be delivered on the Friday or pay the additional Saturday
charge so your gift may be delivered by courier. Please place
your order by 3pm for delivery on the next working day. We
cannot guarantee any orders placed later than this time. Please
see Shipping and Handling for more details and our terms and
conditions.
The
postcodes detailed below take 2 days to deliver and come at
an additional charge.
FK17-22, G83, HS1-9, IV1-28, 33-39, 40-51
and 55-56, KA27, KA28, KW1-3, 5-14 and 15-17, PA20-48 and
60-78, PH18-26 and 30-44, ZE1-3
Back Orders
If your item is not in stock, we will back order for you.
You will always be emailed with the option to cancel your
order if you would rather not wait.
Tax Charges
VAT is included in the purchase price.
Credit
Card Security
All credit card numbers are encrypted in the software when
the order is placed using 128 bit encryption. They are only
decrypted after they reach our computer. They are not held
in clear text on any web site. We use World Pay (www.worldpay.com)
to authorise all online credit card transactions.
If
at any time you would rather speak to a person and have your
credit card details taken over the telephone for a more traditional
transaction by mail order, then please call us on +44 (0)1304
812228 and we will be delighted to help.
Reaching
Us
If you need to reach us, please email us on enquiries@amazingballoons.co.uk,
alternatively, you can call on International +44 1304 81337or
write to us at Amazing Balloons, The Old Rectory, 45 Sandwich
Road, Ash, Kent CT3 2AF
Privacy
Policy
Amazing Balloons do not disclose buyers' information to third
parties under any circumstances.
Cookies
are used on this shopping site to keep track of the contents
of your shopping cart once you have selected an item, to store
delivery addresses if the address book is used and to store
your details if you select the 'Remember Me' Option.
Returns
Policy
All our orders are sent out in good faith, but if you do have
a problem, please do not hesitate to call us.
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