About Us All of us at Amazing Balloons are completely dedicated to your total satisfaction. If you have any suggestions or comments please use our contact page.
If you would like to contact us by mail then please use our head office
notjustballoons.co.uk.ltd
Barnsole House
Barnsole Road
Staple
Kent
CT3 1LE
01304 812228
VAT 777180206
Company Registration No 4013367
| Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept most credit and debit cards including American Express. You may send your credit card information via phone or fax. Do not under any circumstances for your own security send credit card or sensative information by email. |
| Any Missing Items need to be reported no later than 48 hours after reciept of goods, Any parcel sent on a standard delivery needs to be missing for over 10 days before a replacement parcel will be sent. |
Cancellation policy You can notify us by email or telephone no later than 24 hours of your requested delivery date and a full refund will be given. If you require delivery for a Monday, cancellation of your order must be made by no later than noon on Friday. By virtue of the Distance Selling Regulations once the goods have been despatched we are exempt from giving cancellation rights as the goods we are providing are perishable. |
| We reserve the right to substitute your balloon with a similar choice if your chosen balloon is out of stock. Where time allows before despatch we will contact you to give you the option of cancelling the order or accepting the substituted goods |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included in the prices shown. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. If you are not happy for any reason please contact us on on 01304 813337 and we will do our best to resolve your complaint as quickly as possible. |
| Reaching Us If you need to reach us, please use our contact page, alternatively, you can call on 01304 813337 (International +44 1304 813337 or fax us on 01304 812240 or write to us at Barnsole House, Barnsole Rd, Staple, CT3 1LE. |
| Privacy Policy NotjustBalloons.co.uk do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. |
Missing and damaged items need to be reported to us within 5 working day from delivery of order after this time we are unable to send out any shortages or replacements
